Shameful Scam Condoned by Airbnb Staff


I stayed at an Airbnb for three nights in February paying £1300 and thinking the outdoor Jacuzzi was included in this price. A few months after and just before Christmas, the manager asked for £250 to be paid directly to her for use of the outdoor equipment. I did not pay as I felt uncomfortable with the request and Airbnb recommended not do to do this type of transaction. The manager shared with me that she was fed up with Airbnb because “they have to accept bookings”.

Before leaving we ensured the house was tidy and in good order. The manager advised cleaners would be arriving at 11:30 AM after we had left but everything was left clean. The microwave was only used for sterilizing baby bottles but a very dirty picture was produced when a claim for £500 was made. Cigarette butts were all over the grounds and my sister cleared some away.

We were accused of leaving these and a difficult to see photo of a butt was evidence. A bed was shown with a mattress cover very stained. A clean sheet could be seen on the floor. It’s horrible to think only one clean sheet covered the staining and that one of us slept on that bed. The £500 claimed by the host manager was for a new mattress, mattress cover, pillows, cleaning of the microwave, and picking up the cigarette butts.

Airbnb did not contact me (they have my phone and email details) and agreed without consultation to a payment of £250. I cannot describe how angry I am right now but really want to warn others who might book this property. The photos were not dated. I think the manager was miffed we did not pay for the Jacuzzi and so got her money another way – a shameful scam. I have attached the picture, a very odd colour of red and green staining. We are all very worried who got this horrid bed if indeed it was in the house we rented.

Posted in Airbnb Guest Stories and tagged , , , , , .


  1. I had something similar happen to me in Thailand I rented my villa to 6 french people through Airbnb but 10 people showed up and agreed to pay the extra for the extra rooms they returned to france to complain and received a full refund and the money was deducted from my next guest so yes I was upset, a friend told me about Lawyers that do class action suits against this company and a month later Airbnb paid me back the money they had stolen

  2. So, did YOU contact Airbnb and deny these charges? What did Airbnb say to you? I feel that this is very one-sided and that you didn’t do anything to defend yourself.

Leave a Reply

Your email address will not be published. Required fields are marked *