Cheap Airbnb Host Charges Extra for Everything

I was looking to stay at a place for ten weeks and found a good deal. The minute I expressed interest the host basically harassed me until I signed and kept saying that “if I didn’t agree he had others lined up.” He actually cancelled on me until I went back and said yes (this was within 24 hours).

Anyways, his post had pictures of a pool table and a large couch with projectors. He also told me that he and his girlfriend traveled quite a bit and that I would have the whole townhome to myself. When I arrived, however, I found out that I basically got one bedroom and was told that downstairs was off limits. He then said that I could have one shelf in the fridge. I was in a room with no central air and the bathroom was absolutely disgusting. The sink took a while to drain but I was fine with that.

At first it was okay and I never used the kitchen. However, one time he and his girlfriend left and I began to spread out more into the upstairs living room areas. One day, I left for my rotation day quite early and was planning on cleaning up that evening. My host got back a little after I left and sent me image after image saying how disgusting it was to come back to a dirty house. He then kept sending me images and pictures saying that I was irresponsible and that I needed to clean up. He kept harassing me until I paid him $50 apologizing after which he basically didn’t say anything. The irony was he and his girlfriend moved a bunch of their stuff back and piled it all over the kitchen.

I was pretty much just left in my room all the time because it was too awkward to go use the house. He disabled the heat and the cable while he was gone so there was a span of five days where I was living in a 50-degree house. After I checked out, he messaged me saying that one of his towels was missing and that the drain was clogged. After three weeks, he sent a message requesting $45 to repair the drain. When I mentioned the $50 I had already paid him previously as an extra/coverage for such fees, he said that that didn’t count and that I paid him without him asking — this time, he was requesting the $45.

It was awful. I was confined to a room for ten weeks and basically never really got to use the house. He got angry when I tried to clean up the kitchen with cleaning supplies I bought (he didn’t leave any cleaning supplies). He said that he only preferred to clean with his own supplies but he kept them hidden away and would charge $30 every time something needed to be extensively cleaned, which he found to be quite often. Furthermore, there were amenities on his listing (pool table, a projector lounge, large TV) that were inaccessible to me. Basically, he harassed me to sign up and then I stayed in one room. Horrible.

Airbnb is a Scam and Supports Thieves

I have to share my nightmare story with Airbnb supporting theft via their site via a man in Santa Cruz, Tenerife. One evening a couple of weeks ago, we booked a place via Airbnb. A few minutes after we called to check in, we were told we needed to pay €30 extra for a late check in. This cash requirement late at night seemed dodgy and we immediately cancelled the booking.

Surprise, surprise: the host had a ‘no cancellation refund’ policy. In the meantime, I contacted the host to explain that we had booked for three days and it was a mistake. The host agreed to repay some small part of the amount I paid. I paid £143 and he agreed to repay €125 minus taxes; all in all, a big amount lost for nothing.

Then he kept making excuses that I should ask for the money back via Airbnb, which was the first thing I did. He kept claiming he could not see the request, which was clearly a lie. Then I realized that he kept leading me on so I didn’t have the time to write a bad review. Instead, I cut my losses and wrote a very expensive bad review for the host.

Airbnb has been on his side not compensating me in any shape or form. Therefore, the host, with Airbnb’s blessing and full support, stole £143 from my account. Please beware of these thieves. I was also a host on Airbnb. Needless to say, they have lost me with this support for thieves.

Beware of these scammers; do not book their place. Use Booking.com — what you see is what you get with no hidden fees and theft of money from accounts with lack of service provision.

Incompetent Search Engine for Five Guests

I decided to take a trip back to my hometown and unfortunately my family had an emergency and could not accommodate the five of us. The day before our departure I used different search engine for accommodation and a friend recommended I use Airbnb.

My criteria was four nights for five guests. Airbnb returned with a quote of R1900 and showed pictures of the rooms indicating one for two people and other one for three. We left early in the morning and were basically on the road the whole time. I was driving.

When we finally arrived at the destination, first they were looking for my booking and then the manager had to come assist. I, in the meantime, went through my emails to show them the reservation when I saw that at only 18:00 in the evening the guesthouse had sent me an email at 14:30 to say that we must book additional two rooms to accommodate us.

The purpose of using a site like Airbnb is to find the cheapest accommodation and/or a place with proper and suitable accommodation but it still remained my decision. The pictures of accommodation looked good because I showed it to two of my companions to get their approval before booking and they agreed it looked acceptable.

At the end of the day, we did not take the room and luckily my friend could accommodate us for the night. I had to find accommodations for the following three nights. I paid much more but at the end of the day I had quality for my money.

The guesthouse manager or owner said he would also find out from Airbnb about what went wrong but I think it did not really matter to him; I already paid Airbnb for accommodation, thus he will get his money irrespective if we used the place. Now I am trying to recover my money from Airbnb.

Host Changed House Rules, Airbnb Won’t Provide Refund

I booked my first Airbnb stay for my Mom and I for use during renovations of my home. My filters were “entire place” and “two bedrooms”. I contacted a listing that appeared not too far from my home and told the host that I would not be a vacationer but rather I lived in the neighborhood. The only house rules that were listed were “No Smoking, Parties, or Events”

I was cool with that so I booked and a confirmation was sent. When I had a chance to go through the confirmation email, I noticed another completely new set of house rules, including “no additional guests unless they were approved by the host” and also a $25/guest per night charge if I had more than two overnight guests.

I am a home-based massage therapist so I contacted the host to asked if it would be allowed for me to see my clients while I was there. She literally said no, that they lived upstairs and didn’t allow extra traffic in their home. I thought I was renting an entire place, not a part of someone else’s home. The listing initially said English Basement Apartment.

Being my first time, I just thought this was how Airbnb does things and sucked it up as a $2500 loss. Until my neighbor who uses Airbnb all the time told me that it is a violation for a host not to disclose all house rules in their listing.

I contacted Airbnb for a refund or some type of resolution, as the cancellation policy was the long-term strict type (literally no chance of a refund). As of now they are upholding the deceitful, dishonest listing of the host, saying the host has a right to limit the number of guests, which I never disputed. I just wish I would’ve been told in advance and I would’ve chosen a different listing. I will never use Airbnb again; it’s such a scam. Has anyone ever sued a host before?

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Asking for a $60 Fee just to Clean the Dishes?

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I was staying at an Airbnb in New Zealand. The place was good and the host seemed very nice. The problems started to occur when we checked out. We ran out of time (we were travelling far away that day) so we didn’t wash the dishes for our breakfast. It was kind of messy in the kitchen but we didn’t break anything and we reported the right number of people for check in.

After we left, the host got angry and wanted me to pay $60. I just don’t get it: in the house rules, they stated the fees only applied when we smoked, not for the dishes. I’m confused: can someone tell me what should I do? Other Airbnb properties seemed fine when we left the house with dishes unwashed. Should I reject or accept the request? Please help me understand.

Beware When Extending Airbnb Bookings

A while back I went home to Australia for a few months and booked an apartment for my stay. The place I wanted wasn’t available for the last week of my stay but I booked it anyway, thinking I could stay somewhere else for the last week.

During my stay, I went onto the listing and found out the next guests had cancelled and I could book that extra week. Great, except when I went to book, that extra week was going to cost me around $3000. The place was less than $100 a night so I thought it was a glitch and got in touch with Airbnb.

What happened was the host had raised the nightly price on the Airbnb site during my stay and Airbnb wanted to charge me the new price for my entire stay. I had to pay the higher price for the period I’d already stayed, not just the extra week.

Luckily, in my case I got in touch with the host who was horrified and happily put in special pricing on his end so I could book the extra week at the original price. However, that isn’t always going to happen and if it hadn’t been such a huge difference in the price, I probably wouldn’t even have noticed. I wanted to post this because it’s something people aren’t aware of and could really screw guests over.

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Shameful Scam Condoned by Airbnb Staff

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I stayed at an Airbnb for three nights in February paying £1300 and thinking the outdoor Jacuzzi was included in this price. A few months after and just before Christmas, the manager asked for £250 to be paid directly to her for use of the outdoor equipment. I did not pay as I felt uncomfortable with the request and Airbnb recommended not do to do this type of transaction. The manager shared with me that she was fed up with Airbnb because “they have to accept bookings”.

Before leaving we ensured the house was tidy and in good order. The manager advised cleaners would be arriving at 11:30 AM after we had left but everything was left clean. The microwave was only used for sterilizing baby bottles but a very dirty picture was produced when a claim for £500 was made. Cigarette butts were all over the grounds and my sister cleared some away.

We were accused of leaving these and a difficult to see photo of a butt was evidence. A bed was shown with a mattress cover very stained. A clean sheet could be seen on the floor. It’s horrible to think only one clean sheet covered the staining and that one of us slept on that bed. The £500 claimed by the host manager was for a new mattress, mattress cover, pillows, cleaning of the microwave, and picking up the cigarette butts.

Airbnb did not contact me (they have my phone and email details) and agreed without consultation to a payment of £250. I cannot describe how angry I am right now but really want to warn others who might book this property. The photos were not dated. I think the manager was miffed we did not pay for the Jacuzzi and so got her money another way – a shameful scam. I have attached the picture, a very odd colour of red and green staining. We are all very worried who got this horrid bed if indeed it was in the house we rented.

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Let me teach you about Airbnb’s fees

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I have reported this issue to Airbnb. It involves booking issues. A courteous young man tried to help. Unfortunately, he works for a company that has no control or, evidently, no interest in the legitimacy of its listed rental properties.

My friends and I are planning a trip to Spain and Morocco. We are trying to pay ahead and have all issues resolved before our departure date. We have, so far, had very little trouble with booking in Spain. The only issue is that when searching for a property you enter the number of guests and the number of nights requested. Then a list of available properties appears, and you choose a property and book it.

At that time most properties either give you the option of either a partial or a full payment. We always chose the full payment option. As to the number of nights, that isn’t exactly the information the computer needs; it needs the day of arrival and day of departure, not the number of nights. It took us a while and several mistakes to figure this out. A clue from Airbnb would have been helpful.

Other than the number of nights issue, Spain, so far, has been relatively smooth sailing. I say relatively because here comes the headache… Morocco.

As with Spain, we entered the dates and number of guests and a list of available properties appeared. We read the comments, compared prices, and chose a place that was listed at $87/night. As with our other bookings , when a partial or full payment was given, we would chose the full payment option. Our total appeared on the screen as $524.22. Okay, fine, we say. Joke was soon to be on us.

The next email from this property was about a new charge of $976, with add-ons of a cleaning fee of $39.84 (reasonable) and a service fee of $111.60. A charge of $137.54/night was being charged per guest. Whatever happened to the $87 originally quoted in the initial property description?

After making an inquiry as to the change, a new total cost was emailed to us. This time the total was in Euros – €725.00 – with a cleaning fee of €35 and a service charge of of €27.13 deducted from the total. So, when you look at a property, after having submitted all the necessary information, and you receive a list of available properties that meet your criteria, and they advertise a price, beware. Once they have your credit card, it’s open season for bait-and-switch scams, and Airbnb can but won’t do anything about it. Buyer beware.

Airbnb Overcharged Guests and Doubled Prices

I found a holiday apartment and made a reservation. I checked all the prices and the service fee was about 20€. Then it turned out to be 100€. I booked more nights without knowing they would double charge me for very high service fees. This change was not visible before or after booking, only many days after.

I was thinking that the host (who was also not the most honest person – left us a dirty apartment, wrote a bad review etc.) over charged me but it was for Airbnb’s service. I checked the bill multiple times and it seemed to be like the host overcharged, but then after a few days I checked the bill again and turned our Airbnb’s service charge had increased.

On Airbnb they lie and promise all fees are visible but those fees are never visible enough. Guests have to check multiple times before you see the prices and also afterwards; the reservation fees could change suddenly – nothing is final. If a customer service worker (or host) has bad intentions, he can do anything and change the fees to get more money.

When guests accept a booking, guests only accept the payment guests will see. Later it is possible to charge more by changing the prices. I think there are many people who just want to get more money and overcharge guests. The system is not fair for guests. It’s only the way for Airbnb and hosts to make money. I’ve used other holiday booking pages and normally service fees are included. Airbnb deducts skyhigh service fees and can even double them at any time.

What guests see is only the amount, but without knowing what the price was for each service; that’s what happened to me. The online bill is usually very unclear and everything is written on the right side, not in the middle like it should be. I didn’t get any customer service with this double charge. I would not accept if I had known this.

I tried to contact Airbnb but got no answer; their service workers are always so busy – no wonder because they have to handle complaints all the time. I don’t think they hire enough customer service workers and that’s how they leave guests in trouble. This is also one way to save money. Airbnb is all about the money for the site and hosts. It’s more like a hostel without any rules. I wonder how long it can work like that. Guests are not important, only their money is.

Extortion is Easy When There are no Receipts

I enjoyed my stay at Andre’s place. It was a little small for the price and did not have a microwave. However, I was willing to pay extra because it was close to work and friends. I enjoyed it until it came to actually dealing with Andre at the end of my three-week stay. I stayed for a period of three weeks. During this time the apartment had gotten messy so I was prepared to hire a professional cleaning service (despite there being a cleaning fee involved at the time of booking) that would have cost me no more than $50 for the entire apartment. However, on the last weekend there I lost my US credit card and had no access to any cash. The cleaning service would not accept my Indian credit card. I had hoped to be able to speak to Andre and offer to PayPal him money for a cleaning service at checkout as he seemed like a reasonable person. Andre did not show up during checkout.

I decided to write him a message later offering to pay. However, I was running late for my flight and could not get to it just then. When I landed, I was greeted by an extremely disrespectful email message about the state of his apartment, despite him exaggerating the messiness, I calmly replied offering to reimburse him for a cleaning service as I had done earlier. Andre is currently asking me for $130 for a maid whom he hires that cleans his apartment “a specific way he likes” and says that he has paid her in cash for which there is no receipt and hence no proof.

Secondly, I placed a cup with some water on Andre’s nightstand and this left a light stain (from the bottom of the cup) on the stand. Andre is currently asking me to pay $150 for repairing this stain, and when I asked him for a receipt for the same as proof, he claimed that he is a woodworker and that it took him two hours to repair and that his time is worth $75/hr. Once again, this amount seems absurd and is unverifiable.

Thirdly, in his rude email, Andre asked me to replace a stainless steel pan to which again, I calmly agreed. The same pan on Amazon costs between $15-$30 and he is asking me for $90 (you can buy an entire set of high quality stainless steel cookware for $90). He boycotts Amazon and only buys from a local store that apparently charges him six times the amount. Once again, I asked for a receipt and have not yet received anything.

Lastly, when Andre asked me to pay him these ridiculous amounts of money and I respectfully and calmly responded saying that I was willing to pay provided he show me receipts, he once again rudely responded to me threatening to charge me for a few nights (out of three weeks) that a friend of mine had to crash at my place because she lived an hour away and was too drunk to drive at 3:00 AM.

When I previously mentioned this to Andre, his exact words were (and I’m copy pasting this here):

“I totally understand that you invited your friend to spend the night on a few occasions and since this didn’t really add to my expenses, other than an extra used towel, I don’t see any reason to charge for her.”

However, now that I asked him for receipts for the amounts of money he is charging me he sent me an email saying (again, copy pasting):

“I also agreed not to charge you for the extra person but if you want to be all precise, I’m happy to add these to the bill as well!”

This response is very slimy and is only adding to the already bad taste in my mouth after this trip. It’s been two weeks since I stayed there and am still dealing with his completely disrespectful emails and ludicrous demands for money. I will probably have to involve Airbnb as a mediator to deal with this situation fairly. 3/5 on the actual apartment, 1/5 on the host 2/5 overall. I would not recommend Airbnb; it’s not worth the trouble of having to deal with individuals like Andre.