Scam on Airbnb: Austrian Holiday Falls Through

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We were looking for accommodation in Austria near Kitzbuhel for February 16-19th this year. After looking for a bit we found a very nice chalet with amazing views hosted by Mark on Airbnb. I checked his profile: it was verified by Airbnb, with 39 reviews. On Monday, January 30th I contacted him via Airbnb, and he responded saying I should contact his wife via email to confirm the dates. Then I wrote to his wife, to confirm the dates and the availability. We exchanged some emails, and they told me more about the property and rules. After agreeing on the dates and all the details, on January 31st they send me a link, which linked back to Airbnb. When I clicked on it, I was directed back to my Airbnb reservation. I selected my desired dates and it let me enter all my credit card details. I put everything in and submitted it. At that moment, it said that the payment couldn’t go through, so I ha to use a wire transfer. All the details to make the payment were included, so I continued as advised.

Meanwhile, I received an email confirmation from Airbnb for the accommodation, including an invoice and itinerary, all looking totally normal and original. I contacted the host and wrote that I made the payment and informed him of my arrival. He answered that everything was fine and we would stay in touch. The next morning I received an email alert from Airbnb stating that I was probably contacted by someone using a fake profile. I wanted to check this host’s profile but it wasn’t available anymore. I contacted Airbnb, telling them I already made a payment. The host was still communicating with me but his phone number which was listed in his email only rang; no one ever answered.

This morning I received a text from my bank, with the verification code for some payment by my credit card (the same which I used for paying for accommodation on Airbnb) for 53.84 USD. I was just in my car driving and my card was in my wallet. So was obvious that someone stole my card details when I made a payment on Airbnb. I had to cancel my card at the bank, and asked my bank if they could request a refund from the receiving bank. I’m not really sure that they will ever send my money back. I went to the police to report this whole situation, because I was a victim of a scam on Airbnb, having paid 1363 euro for this accommodation. I was using their application from time to time, and many of my friends thought it was trustworthy and safe. I will never book on Airbnb again, because I don’t want to lose more money. Unfortunately this was my experience, which was difficult to recognize, as I was trusting Airbnb. Their attitude is just ridiculous; they take no responsibility for anything. It looks like Airbnb has a dark side. Maybe all these scams are the way they make lots of money.

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