Ripped off for £950 and Airbnb wash their hands with me

I’m emailing you to bring to your attention my current, costly issue. I wanted to book an apartment for me and my friends for a forth coming trip to Amsterdam on the 7th May for 3 nights. I’d recently joined airbnb as a member in December and thought this would be a perfect opportunity to use the app everyone was talking about. I found a listing on there that was perfect, a real plush modern apartment that boasted 5 bedrooms, open plan kitchen and a pool table. I clicked the contact host button and emailed the address that was given to me. I was responded to by a host via email and went through the regular questions you’d expect from a host letting an apartment. My ‘host’ (called Yuying) then said they had initiated the booking on their side with AirBnB. I then received a confirmation email that looked more than legitimate. Confirmation code, details of the bank account I was paying in to and even a ‘airbnb live support’ link at the bottom, I had no reason to suspect anything.

Posted in Airbnb Guest Stories and tagged .

4 Comments

  1. Same here. i lost 1000euro in one night. i am a fucking student and that is almost all my savings for my family to come over for my graduation. This is very depressing. There are so many victims and really|? is there really nothing we can do to claim bank our rights?!

  2. AirBNB should warn users that only the client can make a booking and the host can accept deny or cancel.

    It’s clearly a scam, but if you choose to book outside airbnb then you can’t expect airbnb to refund the money you were scammed.

    You should never pay into someone’s account or give them your credit card details. That what online companies such as airbnb eBay and Amazon handle for you and they pay trusted parties what their owed.

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