Reservation Mix up with no Fix in Sight

Our first Airbnb experience has been horrible. We booked a room through Airbnb for our vacation to Nashville. We got our reservation confirmation through Airbnb for June 19-24th. On our way down we called the resort to confirm and they had the reservation as June 19th-23rd. Right away we tried getting in contact with the host who never once got back to us even though over a period of four days we had called, emailed, and texted. After that wasn’t successful, we contacted Airbnb who told us our case was a priority. After didn’t hear back from them we called again and again. Finally we were told that they got in contact with the host and the situation has been resolved. The next morning after that message we called the front desk to confirm that it had been dealt with and the checkout date was the 25th and found out that nothing had changed. Now after we have been dealing with this for our entire vacation we have to check out tomorrow morning two days early even though we paid for two more nights. This has been beyond frustrating. There needs to be three-way calling for some way to confirm the host actually does what they say they are going to do. The host has been horrible. He hasn’t gotten in contact with us even once and he’s the only one that can fix this. We will not be using Airbnb again because they ruined our vacation. Something that was supposed to be family fun and relaxation has not be that but consumed with trying to fix this.

 

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