I rented a place on Philip St. in New Orleans. It was not where the host had said (not in heart of nightlife, but a bit at the edge of an industrial area), and there were many other ways that the place was not as promised. The capper was when all three guests saw a rat running along the baseboard. We were up and out in 40 minutes.
We contacted the host immediately. She denied it. Contacted Airbnb. They said we needed proof, e.g. did we take pictures of rat poop? Sure, we crawled under the stairs where it had disappeared… only not. The host got an exterminator to the house five days later, and go an all-clear report: five days in which to clean out the place.
Airbnb continually sided with the host as we fought this. We stayed 2 of 30 nights (moving to New Orleans) and got no refund. The host lies and Airbnb sides with them. Avoid some Airbnbs in New Orleans, unless you want rats climbing all over your possessions.
Here’s the thing Airbnb continuously side with the hosts and the hosts know this. I just came back from a bad host experience myself in Flore. The place was fine, the host quite rude. This gave me such a sour taste of Airbnb. Never again.
Check with the city to see if they are licensed- if not use that information to negotiate
You can check the license here-
https://www.nola.gov/short-term-rentals/
Scroll down to see the map and search field for licensed properties
Also, dispute the charges with your credit card company