Bait and Switch Airbnb in Bilbao, Spain

I booked and paid for a three-night stay at an Airbnb within walking distance to the Guggenheim in Bilbao, Spain in a really lovely looking place with a Superhost. Unfortunately due to falling ill in San Sebastian, Spain, I was only able to get to Bilbao for one night.

On arrival, I noticed that there were three bedrooms which I knew were not part of the description. After taking a nap, I had a better look at the apartment only to realise it wasn’t what I had booked. In contacting the host to ask to move me to the apartment I paid for, I was told that it had been given to someone else.

I was not provided with the apartment number at the time of booking. I was not advised before or on arrival of the change. I was given a substandard alternative which, amongst other things, was dirty and had exposed power points which let off sparks. The entrance and lift smelt of urine. These are photos of what I was given.

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