I had an issue with the Airbnb app so this is a horror story about that. I was trying to book one night somewhere I was passing though and wanted to check out the outdoor scenery for a day. The app kept saying error every time I’d click to the end to book. I found out apparently two of the places were booked, but I wasn’t made aware they had even been booked.
I didn’t stay at either of them; I ended up at a hotel instead. Now I am being charged for two places on the same night, neither of which I ever visited. Airbnb is being monumentally unhelpful. The first time I called, the “customer service” lady hung up on me while I was talking. Then I talked to some guy that supposedly opened a case and I could message him on the site. I messaged and got no response in over twelve hours.
I just called again a few minutes ago and got a dial tone then an auto hang up. I really feel like this is a legitimate scam and not just a tech problem. If this isn’t a scam like I suspect I hope their whole customer service department gets fired and replaced.