Our Private Home Rented Without Our Knowledge

We were in the process of arranging to rent a portion only – no pets allowed – of our holiday house on Airbnb with the owner-operator, who had access to the house. We had not completed the necessary renovations, most importantly a locking door to separate our private area from the rental area. We left New Zealand with the plan on pause until our return. To our horror, when we returned, we learned that our entire home had been rented out repeatedly starting just after we left. Numerous adults, children and pets were in our home, free to go through all of our personal belongings. The house was infested with fleas, and hundreds of dollars of new linens and the TV decoder were missing. The manager denied everything, but did compensate us for the missing items and flea treatments. So… all this person had to do was tick a box on Airbnb saying they had permission to rent. This is outrageous. Airbnb’s reply? “Really sorry, but not our problem.” How can this be legal?

Posted in Airbnb Host Stories and tagged , , , , , .

2 Comments

  1. Seriously!!!! You cannot blame Airbnb for your ineptitude. ” We had not completed the necessary renovations, most importantly a locking door to separate our private area from the rental area” Stop waiting for the world to wet nurse you and accept some responsibility for your personal belongings and space Snowflake!

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