My daughter and I booked an apartment on the Upper West Side of New York City several months in advance of our September 1st visit. I was in touch with the host via text several days in advance, who told me to tell her when I was landing, and she would give me directions on how to get to her apartment. Upon my arrival at the airport from Nashville and on the way to the apartment, I called her, at which time I was told that she was changing the location to her son’s apartment on the Upper East Side. I was also told not to tell the doorman that I was an Airbnb guest, but “a friend of her son’s girlfriend Zoe.” I was very upset and told her to cancel the reservation and I requested a refund of by $1,345. So far, in spite of repeated attempts to reach her and Airbnb, I have not received a refund. Help!