I used Airbnb thousands of times; it was never big a problem until now. My boyfriend booked accommodation for 1900 pounds for four months. After two months, the host told him he was not the owner of the flat and the owner would come tomorrow for they keys; he was going to cancel the reservation.
Airbnb called him (my boyfriend) to see if he agreed to end the reservation because the host wanted to cancel – he said yes. He found new accommodation through Airbnb and waited for his refund. He checked his profile to find a completely different reservation – the reservation was only for two months and the price had doubled.
He contacted Airbnb support. They told him that his host didn’t cancel the reservation; he wanted to avoid a fine so he made a change to the existing one. Tomorrow he will be charged a one-time payment of 450 pounds, which he tried to avoid, making the total for not even two months’ accommodation 1500 pounds.
Airbnb, instead of solving this, insisted that the price had doubled – 30 pounds for one night instead of 15 – because he stayed only two months, but it was not his choice. We can’t block the payment through the bank. I think this is insane after the accommodation, reservation and agreed-upon price, they still charged our credit card because they decided they wanted a higher price for his stay.