Here is my story. While it not be as bad as others on here, I definitely feel wronged. I paid for a night at a host’s apartment who had raving reviews and was Airbnb verified, so I assumed everything was kosher. The night before I left there was an issue with security and the previous guest leaving the keys with security instead of in the lock box that was secure so I would have to coordinate my check in time with the host directly. It wasn’t a big deal but when 3:00 PM rolled around, I called and left messages for the host until she finally answered a half hour later explaining she didn’t coordinate getting the keys to me yet and that she would be available at 5:00 PM (it was already completely ridiculous when the check in was at 3:00).
I offered to meet her at the location where the keys were, a few neighborhoods away from the listing. We traveled there and sat around for 45 minutes with no keys. The person who was supposed to meet us didn’t pick up his phone. At that point it was 5:00 PM and I was completely frustrated. I decided it was not worth the hassle and try to cancel. She also mentioned that once we got to the building we would have to duck security and make sure not to talk to the building staff, only causing me more concern. She then proceeded to tell me how it was my fault and even though she was the one who inconvenienced me, this was my problem. I left the location and her husband called me to tell me he had arrived. I explained the situation to him and he started being equally as rude and just plain ridiculous. They were in the wrong and I paid for it. Now I am trying to get a refund and of course she declined to reimburse me.