Tag Archives: airbnb checkin

Checkout Hour Drama, Trying to Pull Something?

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I booked a couple with no reviews. I have booked folks with no reviews before and usually everything goes very well. After they showed up at 12:30 AM to check in (I do not have 24-hour check in), the woman mentioned to her partner that the place looked too nice, almost like it would have been a problem running something by me because the place wasn’t a dump. I stood there and observed carefully their interaction as they arrived.

The gentleman then left at 1:00 AM and returned at 10:00 AM the next day to slam the door as hard as a human being can slam a door. I gulped. I sat there saying to myself, “you wanted to be a host, here you go…”

They then hibernated in the room after that; they hardly went to the bathroom or out for food. Another thing that was odd since people dont come to New York City to hibernate for two days. They went to their alleged wedding and showed up at 5:00 AM. Checkout is at 11:00 AM.

At one hour before checkout, the guy said: “Hi there. Can I talk to you? Is it okay if we stay here untill our flight leaves? We would have to sleep in the airport and don’t really know when the flight leaves. We still haven’t seen the city at all and would love to go to the Statue of Liberty.”

Mind you it was one hour before checkout. I said, “Well, you can stay until 3:00 PM.” Then the little voice in my head said, “You do know if you let them stay past their checkout time without a paid reservation you will probably need the police to get them out of your house?”

I knocked on their door again and said, “I just spoke to Airbnb and they told me I would have legal problems if I allow you to be here past the checkout time since another guest is coming in.” I knew there was no guest coming that evening, but I wanted to be polite and very firm.

Then he said, “But you are the host. I thought I would come talk to you instead of going through the site.”

“You didn’t come to me to make a reservation. You used Airbnb to contact me and book for you. We don’t have anything else to talk about; everything has to go through Airbnb.”

The woman inside the room farted. They placed a call to someone and said, “My wife is nervous about this.” My walls are paper thin and I can hear air as it moves. I was now in the kitchen and they were leaving. He dropped his suitcase, nervous as can be. I shook their hands and said, “I totally apologize for not being able to help you stay past checkout, but it’s hard to do that between reservations.”

They left, and the door closed behind them. I wonder if telling the next hosts these scam artists are worth dealing with. I have no idea what type of a review they might leave me, but in all honestly, I trully dont care. He never looked me in the face as he asked me if they could stay past checkout.

Host Messes up Check-in, Acts Like it is my Fault

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Here is my story. While it not be as bad as others on here, I definitely feel wronged. I paid for a night at a host’s apartment who had raving reviews and was Airbnb verified, so I assumed everything was kosher. The night before I left there was an issue with security and the previous guest leaving the keys with security instead of in the lock box that was secure so I would have to coordinate my check in time with the host directly. It wasn’t a big deal but when 3:00 PM rolled around, I called and left messages for the host until she finally answered a half hour later explaining she didn’t coordinate getting the keys to me yet and that she would be available at 5:00 PM (it was already completely ridiculous when the check in was at 3:00).

I offered to meet her at the location where the keys were, a few neighborhoods away from the listing. We traveled there and sat around for 45 minutes with no keys. The person who was supposed to meet us didn’t pick up his phone. At that point it was 5:00 PM and I was completely frustrated. I decided it was not worth the hassle and try to cancel. She also mentioned that once we got to the building we would have to duck security and make sure not to talk to the building staff, only causing me more concern. She then proceeded to tell me how it was my fault and even though she was the one who inconvenienced me, this was my problem. I left the location and her husband called me to tell me he had arrived. I explained the situation to him and he started being equally as rude and just plain ridiculous. They were in the wrong and I paid for it. Now I am trying to get a refund and of course she declined to reimburse me.