A terrible host left without leaving me a key. I had to cancel after waiting many hours until the evening. Airbnb support workers couldn’t understand I had to cancel because the host decided to turn off her/his phone and didn’t plan to arrive to bring the key. The host’s behaviour has been terribly rude. The host decided to play games by leaving me outside in the cold and thought he/she would still get the payment.
I had to write too many times to support. I also called and did everything I could until days later I finally got a refund. It was very difficult to get help and some of the support workers didn’t believe anything I told them. Some of the workers wanted to let the host keep the payment. I didn’t get any help to find other accommodations; I had to do all the searching by myself.
After all of this Airbnb still let the fake host keep the apartments visible on Airbnb. The host didn’t have a real name, only a nickname and no surname visible on the receipt. After that it is very difficult to believe anything on Airbnb. They want to see guests’ full names and passports but for them it is enough if a host has only a nickname. It was not a Superhost. Airbnb also decided not to accept a review of this behaviour so new guests can’t know what that host will do to them. It is very unfair guests have to keep all this information to themselves but they let hosts lie and scam others. They support liars. Moreover, they lie by supporting them.