Host Cancelled Ten Days Before our South African Trip

We made reservations for three days in Simon’s Town (near Cape Town), with plans to go shark diving. We also have two little kids, so it was fairly important that a particular location was large enough; we also wanted a pool for the kids. The reservation was made three months before the scheduled trip dates. Ten days before we were to depart for South Africa (from the United States), I received a message from the host that she didn’t realize the dates we selected were during the Easter weekend and that she had to cancel the reservation because they would be using the house. While we were able to find different accommodation, this was highly unprofessional. Airbnb also doesn’t allow you to leave feedback for a host that cancels a reservation; there is only an automated message that’s posted to their account. This is very frustrating because it doesn’t let you express your views of the host and thus there is little incentive for a host to think carefully before cancelling a reservation. I’ll think twice before using Airbnb again.

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One Comment

  1. The host sucks but if its any cancelation they have been fined and would not be entitled to super host status for 12 months. Most hosts are good and professional. Sorry you caught a bad one

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