Horrible customer service

I stayed at an AirBnB site in Maui for 2 weeks. The host in the suite beside me was rude, drank nightly, and carried on loudly in the night and morning in her inebriated and hungover state. There were holes in the screens where the bugs came in, and when I looked closly at the mattress I could see it was not, it was a box spring. I had to use the wakeboard to sleep on. AirBnB did nothing to mediate, nor did they offer any sort of customer service. I recently found an unreturned refund amount, and they are handling like automons. When I complained about their communication they say “Thank you, have we answered your questions?” Its annoying, anything out of the simple monetary transactions are terrible. They deserve to fail as a business.

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