I have never used Airbnb and do not have an account with Airbnb. Somehow they charged my card two days ago so my bank made me call them. It’s very difficult for them to help find the charge if you don’t have an account. Customer service submitted a request and said I should receive an email. After 24 hours I was worried because a $600 fraudulent charge is something that is clearly concerning but there was no sense of urgency on their part. I called again and they said it could take up to 24-48 hrs just for someone to start working on my ticket. I am slightly distraught that Airbnb has now had my $600 for three full days and I might not even get it back tomorrow or the next day.
I’m having the same issue. It’s been 48 hours since I contacted airbnb (I’ve called in multiple times) and have not received a call back from a “specialist” yet. How long did it take for you to get your money back?