I made a reservation for a cottage property four years ago. After the stay, we got charged $500 for apparently “breaking” the property’s hot tub and TV. Their proof was pictures that the hosts apparently sent them. Airbnb did not even try to ask us to verify if those pictures were even taken right after our stay, nor did they ask us anything at all. Instead, they immediately deactivated my account along with all of my friends who stayed at the cottage for four years.
Now, four years later, I went onto Airbnb and noticed my account was reactivated. I decided to give them one more chance, and booked a stay in Vancouver. I got charged on my credit card and received a confirmation email and a receipt for my stay.
The next day, I went onto my account and it was again deactivated. Not only that, but they have taken my money and literally just deactivated my account. There is no way of contacting them at all as they keep saying I will be emailed shortly; that never happened. I called them twice but only found the number through this website because they will do anything to hide their customer service.
Once I talked to them, they said my money is in a safe and secure place. A safe and secure place that is not my bank account?
They said they couldn’t do anything or transfer me to a manager but instead I should wait for an email and said I would be refunded in about 15 days once they accept the refund. Then another lady said my account is going through a technical issue. I just don’t understand, they change their story every time I call. Needless to say… I am still waiting for my refund.