I had a guest who stayed at my place for two months. In summary, she violated Airbnb policy many times by bringing many guests, including her boyfriend and more male friends. I clearly told her to stop (except once for her boyfriend) when she asked whether it was possible, but this girl keep pulling it off night after night bringing in different guys. I didn’t want to make it embarrassing so avoided confronting her as I had other guests. One day when I went overseas, I reminded her not to bring unregistered guests as she was alone in the house. To deter this girl from bringing guests I placed an IP camera in a visible location at my main gate a few days before I left. This girl has a very thick skin; she brought another guy home again. When I texted her from overseas to remind her, she argued that it was her right to bring guests because Airbnb didn’t mention anything about additional guests and blamed me for it. Then she made all sorts of crazy threats regarding reporting me to the authorities and a ton of other BS. I tolerated her and tried to behave as professionally as possible.
A few days later she proceeded to cancel her booking without my knowledge and blamed Airbnb for the cancellation, explaining that they had made a mistake. She stayed on the property. I checked with Airbnb but they took two weeks to respond and concluded that this girl had actually cancelled her booking. Airbnb refunded her money and refused to honour my cancellation policy, blaming me for surveillance of the entrance of my rather large property. I leased a room, not my house. This girl basically stayed for free for half a month and left the room in a filthy condition after using it as a motel and without notice or penalty. Further calls and complaints to Airbnb were ignored. The Airbnb Service Fee was fully deducted for two months obviously. There were no deposits, no documentation, and one non-paying guest. Who believes in Airbnb standards now? I am really tempted to expose the guest and the evidence which I have submitted to Airbnb’s resolution center. I think the problem here is not with the guests who don’t follow rules, but Airbnb’s insane policies and self-interested actions that have destroyed the experiences of many hosts and guests. I would strongly recommend others find an alternative to Airbnb or build a platform that can replace this selfish monster.