Airbnb steals guests money based on hosts fake evidence

I booked a room via Airbnb for 3 nights at 16 Fairfield Road, BS6 5JP in Bristol, UK. Olivia is the host. I checked out on 1st May at 11 am. I asked Olivia if I can leave my luggage in her flat and pick it up in the evening. She said this is OK. I returned at 7pm in the same day, picked up my luggage and left the key. No issues at all were raised by the host. Two days later, on 3rd May and after I had left her a positive online review in the previous night, she emailed me complaining she found a stain in the duvet. She said she didn’t see a stain when she made the bed after I checked out and that she only noticed it two days later. She took a picture then, 2 days after my departure, and said this is the evidence! She claimed £60 ($90). I replied her I have not left any stain and that it was her responsibility to report anything on the day of my departure. Airbnb charged my card without asking my view!! This is against their own terms & conditions. Airbnb policy says they also ask the guest and wait for a response for 48h. I never authorized a card payment, neither Airbnb consulted me. They also haven’t provided me with the photos. I have emailed Airbnb many times asking for the photos and why they breached their terms & conditions. They don’t reply me. Airbnb steals guests money, don’t value their opinion and provide no safety net at all. I will never use Airbnb again. Anyone wanting more details, please contact me via Twitter: @Ilias_Energia

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