I have been in dispute with Airbnb for a good seven months regarding a fraudulent listing not authorized by myself (the property owner) on their website. The listing had been created by an agent that had been working without my knowledge with a property manager I had employed to look after things as I live abroad. I have since discovered that the two had been allowing their own clients into my property for over a year, not disclosing this to me and therefore making money from my property.
I have confronted the two who admitted to doing so. I am currently in the process of removing my property manager from his post, however this has proven some what difficult as he is also living at the property. Needless to say it has been a hellish situation exacerbated more so by Airbnb’s refusal to remove the listing. During countless calls I have made I have been assured that the matter has been escalated to the right department and that someone is looking into it. The case has been closed and re-opened without my knowledge.
The last response I got was from an agent who questioned if the listing was indeed fraudulent the customers will not be able to gain access. I have explained that I am dealing with a dishonest staff member who is still living at my property and allowing entry to customers despite my insistence that this should be stopped. I feel powerless to do something regarding the listing, all the while trying to remove this former member of staff from my property has its own challenges, in a country of which does very little to support foreign investors and business owners.