Caught in the Outer Circle of Airbnb Hell

I’ve been an Airbnb and VRBO host for over 14 years. I just sold my property and the new owners want to continue listing it.

I reached out to both companies. One was very supportive and made it very easy for the new owner to establish an account, keep the reviews, and with our permission, use our picture. The other was Airbnb. They were not interested in helping, could not give a single f—, and in spite of my prior coordination with dates for closing, made it almost impossible for me to close my account.

After doing a Google search I found the phone numbers on this site and after thirty minutes listening to some happy music I got someone on the phone who told me I could not close my account because I had an outstanding reservation. I said I no longer owned a rental property and for some reason I have been unable to cancel that reservation onsite or close my account.

“You can’t close your account; you have an active reservation,” Airbnb said.

Long story short, no bad words were used, and I explained that the new owners had an active account with that other site and had the other people’s reservation and we would handle it.

As a Superhost, I can tell you I will never use Airbnb again as a management company. Every problem I ever had was from clientele from them. I was never supported by them when I attempted to claim damages because the renters were never at fault. Needless to say, my experience with VRBO was much different and in the fullness of time, I will use them again for another property I have my eyes on.


Airbnb Refuses to Remove Fraudulent Listing

I have been in dispute with Airbnb for a good seven months regarding a fraudulent listing not authorized by myself (the property owner) on their website. The listing had been created by an agent that had been working without my knowledge with a property manager I had employed to look after things as I live abroad. I have since discovered that the two had been allowing their own clients into my property for over a year, not disclosing this to me and therefore making money from my property.

I have confronted the two who admitted to doing so. I am currently in the process of removing my property manager from his post, however this has proven some what difficult as he is also living at the property. Needless to say it has been a hellish situation exacerbated more so by Airbnb’s refusal to remove the listing. During countless calls I have made I have been assured that the matter has been escalated to the right department and that someone is looking into it. The case has been closed and re-opened without my knowledge.

The last response I got was from an agent who questioned if the listing was indeed fraudulent the customers will not be able to gain access. I have explained that I am dealing with a dishonest staff member who is still living at my property and allowing entry to customers despite my insistence that this should be stopped. I feel powerless to do something regarding the listing, all the while trying to remove this former member of staff from my property has its own challenges, in a country of which does very little to support foreign investors and business owners.


My Home was Destroyed and Used as an Illegal Airbnb

I own a 5000+ square foot executive home in a gated community in Las Vegas. My tenant illegally rented out my home for up to $750/night. My neighbors reported that on a daily basis limos and party buses would roll up with 15-20 people going in and out of my house daily. My home was subject to bachelor parties, naked pool parties, and even had a rap video filmed inside. Airbnb does not check that “hosts” are authorized to rent out the homes. As a result, my home suffered over $25,000 in damage. When I reported it to Airbnb, they refused to remove it from the site and cancel future reservations. I had to get the police involved and move people out in the middle of the night. The same host is doing this with other unsuspecting homeowners. If anyone files a class action on behalf of property owners, I’m in. How is it that Airbnb does not check to see if a host is legally entitled to rent out someone’s home? Also, when notified, how do they not shut down the listing, as well as their other listings immediately?