Airbnb has no mechanism for dealing with outright reservation mistakes. I inadvertently clicked on the book button when I just wanted to see how much a stay was going to be. It took several days before a refund could even be considered because the steps to initiate a refund is kept in a deep, dark hole accessed through a maze of misinformation and platitudes. There is no easy 24-hour buyer’s remorse option which should be standard for cases like mine. To initiate a refund, you have to get out of the main website and go to a resolution site. The steps initially shown for refunds are misleading. It is not as easy as it sounds; you do not get all of your money back.
The whole refund process is extremely stressful because Airbnb does not make it easy, period. I had to contact the poor, unsuspecting host and tell them I made a mistake and didn’t mean to book at the time. I’m lucky the host was sympathetic and you will need yours to be, if ever you make the same mistake I did. Why? Because Airbnb will ask them to advance half the refund amount. Who does that? Who would advance a substantial amount of money on behalf of someone they don’t know? Apparently, 100% of the money that I paid first goes to Airbnb. Airbnb did refund me 50% of what I paid right away, less the booking fee. As for the remaining 50%, they absolutely have to keep this money for 60 days for reasons unknown before they release it to the host.
If Airbnb has my money, why can’t they just refund me? Why do they even have to involve the host who doesn’t have any of my money and who hasn’t been involved in the whole process? Why even release the money to the host 60 days after the fact when they already know that the booking was made by mistake? There is a lot that can be done to make this whole process easier but I believe Airbnb set out to make the whole refund process complicated. It’s like Airbnb is hoping that people just walk away in frustration and forget about getting their money back. That way they get to keep it all. Even if it’s not intentional, this unwieldy way of getting refunded one’s money is shameful of a big, extremely profitable company.