In the middle of a trip through Indonesia I booked a stay in Bali. In the communication with the host we came to an agreement that it would be more convenient for both of us to stay somewhere else. That was no problem, and there were no bad feelings about it. I booked another stay for the same date. The problem I have now is that Airbnb already took the whole payment for the now-cancelled booking from my bank account. I tried to contact them on their dubious help center. There is no option in the pre-selected answers that fits my needs. After calling their telephone hotline I waited for 45 minutes without someone picking up the phone until my account was emptied. Now Airbnb is completely silent without any response. How can they charge two bookings for the same dates anyway? Do they think I split in half and stay at two places at the same time? This platform seems handy if everything goes smoothly. When there are problems, especially if the problem is caused by Airbnb itself, it is nearly impossible to get into contact with someone from Airbnb. This looks very strange to me when you consider the high sums they charge for their “service”. There is no service!