I have been using Airbnb as an owner for the past year or so. All of my reviews have been excellent except for two. One complained about the furniture, comparing it to a college dorm after she left, but never to me during her stay. Then I had another two guests after her who loved the place and wanted to use it again in the future.
Then a scammer reserved my home for four nights. He asked me to let him check in earlier than 3:00 PM. I told him 12:00 PM would be ok. Then I did not hear from him again. At 7:00 AM, the day after his check in, I got a message he had sent me at 4:00 AM saying that he just got there and found a roach. Therefore, he could not stay there and wanted his money back.
This was a scam because the previous guest never saw a roach and I use a professional bug company to spray the home inside and out. Airbnb had two different staff members ask me to tell them what happened. I did. They asked me if I was willing to refund the money. I said no, because it was a lie. I personally went to the home the day I received the message and did not find any bugs. The Airbnb person said okay, and closed the ticket.
A week later, another guest checked in and had no issues. I also got a guest request for a two-month reservation. After I pre-approved the guest, Airbnb sent me an email stating that they had suspended my listing for one week.
I immediately called them up to find out the reason why. The agent said she could not help me but would refer me to a supervisor who will call me at some point in the future. She had no idea when. I asked her what will happen with the prea-pproval and the guest trying to book my home for two months. She said I will not be able to communicate with her until Airbnb decides to relist my house.
Really? I did nothing wrong. I want to see what kind of hosting business will Airbnb have without any hosts! Please do not use this company to list your properties. Go to VRBO.