Airbnb Puts Lives at Risk when Everyone has the Keys

We arrived in Paris at 9:00 AM on November 22nd. We arrived at Urban Flats around noon and stored our luggage with them. They assured us they would be in a secure location. We returned at 4:00 PM and checked into our prepaid Airbnb rental. We had eight people in our group: five adults and three children under 7 years old. That night my son and daughter in law decide they would sleep on the sofa bed in the living room.

My son awoke to someone opening the front door. He spoke out and the person closed the door and left. My son got up, locked the door again and place furniture in front of the door. We thought maybe it was a mistake and went out sightseeing at 10:00 AM. We made sure the door was properly locked.

We returned at 6:00 PM. When I went to my room, I noticed my converter plugs and iPad were missing. We then realized everyone had all their electronics (three iPads, one computer, one smart watch) and chargers missing. Upon further search, we found that all the jewelry was missing. In fact, a carry-on bag was missing and I believe they used it to remove our property.

We went to the Urban Flats office and reported the break-in. The employee went to our apartment and found the spare apartment key in the lock box by the front door. He said that should not have there. He then proceeded to lie to us: first, he said he called the police, and next we had to walk to the police station. At first he said he notified his boss, then he said he could not call him. Lie after lie. In fact, he said we should not worry since travel insurance would cover it. He assumed we had insurance and could not understand why we were upset.

We did file a police report, but they said they could not help us. We called Airbnb and filed a report. The next day they acted as if we never reported anything. We personally notified the owners of the apartment. They were helpful and gave us a full refund so we could go to a hotel, which turned out to be more than we planned on spending. The first time we called, the Airbnb agent said they would give us $250/person for a hotel and then the next day we were told that was not possible.

As far as I am concerned, Airbnb put our lives at risk. This was an inside job since someone provided the robbers with the building code and key box code. I plan on posting on every social media website that Urban Flats is corrupt and dangerous. Airbnb has been no help. I plan on seeking legal counsel due to the fact that eight lives were put at risk.

Posted in Airbnb Guest Stories and tagged , , , , , .


  1. Welcome to the fraud that is Airbnb. I was on Airbnb for around a year. I had so many unbelievably privileged, complaining, whining people I couldn’t believe it. Guests who never bothered speaking to me but would Savage me personally in their reviews after they had stayed. It culminated in 3 of 6 rooms being rented by overgrown children in their early twenties completely trashing my home, screaming at one another at the top of their lungs at 1:30 in the so loud they could be heard throughout the house, pulling decorative swords off of the wall and playing with them and tampering with the two security cameras I have pointing out the driveway and parking area which also have interior cameras In the public spaces of the living room and kitchen just like any hotel has security cameras in their Lobby and public areas. They are even on camera laughing and saying quote Howard is going to be pissed! Hahaha end quote. Airbnb asked for the proof and evidence which I gladly send them. Instead of kicking these rude, thoughtless overgrown children off of Airbnb having just signed up, They turned around and kicked me off of the platform! Airbnb is a fraud. They give you zero opportunity to question their decision whomever may have made it and absolutely no way to appeal it. I am still receiving emails from their computer saying go to this page and you can appeal the decision and when you do there’s nothing there!  Everything is gone including my financial records. Thanks Airbnb for being so inclusive and non-discriminatory that you never support the host.

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