My neighbor is an Airbnb host, not me. I tried to contact Airbnb regarding issues and questions I had related to my neighbor’s hosting, and it’s impossible to contact them through their website without providing the host’s listing information. Seriously? There is no email listed on their website. So, my questions relate to Airbnb’s verification process and how they protect neighbors if a guest damages the neighbor’s property, attacks the neighbor, steals from the neighbor, etc; and so, I called Airbnb. They planned to refer it to their legal department, but they refused to do so unless I provided my neighbor’s information. Seriously? In what universe would I trust Airbnb with my privacy if they can’t even provide an email or phone number on their website in which to contact them? I can’t allow my neighbor to know I contacted Airbnb. So, I asked to speak to the customer service representative’s supervisor; until I through a complete and utter hissy fit and repeated over thirty times “I need to speak to your supervisor” did I get to speak to someone who could take down my information to get back to me. I wasted 32 minutes on the phone trying to get a few simple questions answered on top of trying to go through their website.