Here is an experience that shows how Airbnb truly operates with the practice of totalitarian and dishonest methods in order to maximize its gains. The resolution center is there to give anyone that files a complaint serious headaches, to make it as lengthy and complicated as possible to put off potential claims and, in the end, to make a decision without the possibility of appeal or protest. In short, disgusting downright incompetence and amateurism combined. Be warned.
An American female traveler stayed in my studio, located in Paris, France. After three days the complaints from neighbors multiplied and one called the police in the early morning. They discovered my guest and a gentleman who admits to having “paid [for] sexual services” having a heated argument. The traveler denies <em>en bloc</em> and demands a refund “because of some renovation that disrupted her stay.” In fact, it concerned a facelift of a nearby building.
Despite sending the police record and an affidavit from a neighbor this is the Airbnb resolution:
“Hi Paul, This is Keith with Airbnb. I hope this email finds you well. After reviewing all the documentation provided for this resolution case a fair mediation has been reached. Juliana was requesting $1320.00 for the issues had during her stay. I’ve processed a refund to Julian in the amount of $321.00 USD for the issues she experienced. Since your payout was already released for this reservation, a $320.00 adjustment has been added to your account. This means that the amount will be automatically deducted from your future payouts until it has been reconciled. You can check the status of your payouts at any time in your Transaction History, which can be found at Account > Transaction History. The Completed Transactions tab displays your payout when it is released by Airbnb, and when it’s processed by the banking system. This concludes this Resolution case. You are now able to submit your own Resolution case for consideration. All the best, Keith S.”
In other words: Airbnb condones prostitution. Airbnb doesn’t care about hosts. According to my calculations, I’ve made the equivalent of $20,000 in the past five years for this Mickey Mouse company. The style and spelling of their replies clearly demonstrate that Airbnb representatives have zero legal expertise, and are mere puppets of the corporate philosophy of maximizing revenues at any cost.