Twice I have utilised Airbnb to secure accommodation whilst travelling and been ripped off both times. The first time I utilised their services was in 2018, when I travelled to Dublin. The host was terrible, to the point I had to leave after only two days into a three-week booking. I tried to retrieve my money from Airbnb but they sided with the host, who lied about the circumstances of my departure, and so failed to reimburse me my money.
Now, I have just experienced another difficulty with this organisation. I was booked in with one of their hosts to stay for a month, again in Dublin, from November 2019, when I had to cancel my booking, due to circumstances beyond my control. Airbnb then refused to reimburse me my money, saying the host had a “fixed cancellation policy” that prohibited refunds.
Never again will I use this organisation. They do not support the traveller under any circumstances, instead taking your money, without allowance for taking into account your side of the story, and effectively “stealing” your funds. They are crooks of the highest order.