Booked a Year in Advance, No Word the Day Before

My husband and I went on the trip of a lifetime: Prague to Paris. We wanted to extend our trip just two days in Paris and I was interested in staying in the Le Marais area. I found an Airbnb and booked it a year in advance.

As the time got closer, I tried six times to contact our host… nothing. By the time we were ready to leave there was still no word. I called Airbnb and they could not get in contact with the host either. Then when I wanted my money back, they told me I had cancelled my trip (a lie).

After several times going back and forth I finally booked a hotel from Expedia for cheaper than stupid Airbnb. Now in order to get my money back I have to either give them my social security number (why?), my bank account and routing number (no way!) or they can’t give it back. I asked “Why don’t you return it to the card I used to pay?”

So, I have to trust these numbskulls who can’t even get their hosts to have what people paid for with all my personal information. I’m sure they won’t get hacked. The woman I spoke to was rude and condescending I will never use this horrible service again. I couldn’t even get the cleaning fee back on an apartment I never got to use, unless I provide them with my personal information… disgusting. Do not trust these people; it’s not a reputable business at all.

Posted in Airbnb Guest Stories and tagged , , , , , .

2 Comments

  1. Your first mistake was booking a year out with an ABB host. Things change. Alot. That said, hosts shouldn’t be opening calendars that far out to begin with.

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