My very first guest stayed at my condo for two weeks. Needless to say, I was quite ecstatic since it was my first time hosting. I thoroughly cleaned the place, stocked up up the kitchen, provided clean linen and extra towels, the works. Throughout his stay I was kind of worried because whenever I texted him he would not respond. I trusted him enough to let him have a late check out time and self check out. To my demise I walked in the unit a few hours later after I finished work and my laminated floors were all damaged from moisture. There was a huge puddle under the split-type air conditioner. I messaged the guest several times (he was on his way back to California) and got a response two days later; he admitted that he saw the leak, just simply cleaned it up with the towels, and declined to pay the measly $300 that I was asking for a cheap band aid solution. I got in touch with Airbnb and it was only then that they said I should get a proper documented estimate. I got in touch with our building’s supplier which naturally cost more. I gave Airbnb two options: one for $1,000 and another for about $1,600. They got back to me just now (I filed the complaint on February 12th, after the guest left) and the emails state that they will issue me a check for $1,000. I’m really looking forward to getting the check and having the repairs done but sufficed to say, I’ve unlisted my space for good. Just a tip: never list your space on Airbnb if you are not ready for damages and the stressful process of it all.
Faulty aircon. Live with the damages.
Yup. Host blaming guest and Airbnb for their faulty appliances. I have no sympathy for the host.
I am confused about liability here. Didn’t your faulty air conditioning unit cause the damage?
I believe the problem is the guest said sh%T about theproblem.. thus there was need for the floor to get damaged?
Basically if ahh your sink leaks let’s say a gallon water on your floor everyday and you don’t get notified.. how can you fix it?
For example for me.. a guests children.. spilled a BIG GULP on top of my okay furniture and after some time the top of it had dried.. but all the big gulp was wet/drying on that furnture underneath the mat.. so now I have a dresser/furniture that has stains in it from what happens when you leave a spilled 7-11 big gulp on furniture with a covering mat on top of it..
So if the guest had noticed this? I assume maybe they would have said something and I could have dried easily.. but they didn’t or the kids didn’t give a @#% whatever.. so now I just have stains and piss-poor airbnb resolution process…
Like Jan says I wouldnt count on a successful outcome until the cheque arrives. Am still waiting after 4 weeks for a 12 day hosting of $1000. Lucky even to get an email response from my dealings with them.
It’s really discouraging to ever host again. I hope they don’t delay the check for that long since these damages usually get more problematic over time.
Your story sounds too good to be true and I HOPE you are one of the LUCKY ones that Airbnb works with. So far they have PROVEN to NOT work with any other hosts (even with PROPER documentation & blatant damages from said guests) and knowing how they operate you are VERY lucky that they agreed to pay for damages caused from an a/c unit puddling on the floor- get that money and RUN as fast as you can!
Please give us an update and let us all know if that check ever arrives –
I will let you guys know once I get a hold of the check! Too bad I can’t post photos here but I’m really trying to be optimistic about this. Will update once I get it.