I was an Airbnb Superhost with 3+ years hosting experience and 100+ positive reviews. All of a sudden one day Airbnb emailed me saying my account was being deactivated due to a violation of their terms of service. All my existing bookings were cancelled and my listings were removed.
I was never informed exactly how I violated the terms of service but I suspect it was due to some guest filing a (false) complaint against me. What for, I have no idea and Airbnb refuses to tell me anything. I guess I’m guilty until proven innocent, despite my stellar host record.
Thousands of dollars in lost income is bad enough but to be treated by Airbnb in such a terrible manner was shocking and emotionally distressing. What’s laughable is that a couple weeks after my account was deactivated I received an email from Airbnb congratulating me on becoming a Superhost again. Shame on you Airbnb.