A warning to all hosts: Airbnb can and WILL close your account (including all upcoming reservations you may have pending) without warning and without explanation or compensation to you or your guests.
I have been a host on Airbnb for almost 4 years and in that time have bought some small rental units in a resort town to rent solely on Airbnb as up until now it was the best platform and generated the most bookings. A few days ago I tried to log into my account to find that it had been deactivated for no apparent reason. Shortly after, I received an email with the usual airbnb account termination paragraph stating that I had violated some term of theirs and a link to the TOA page which is 5 pages of rules long. I have only had good reviews and had hosted 300+ guests at my units, so there was no good reason I could think of why they would have done this to me. The least they can do in the situation is to offer you a reason so you can understand, and if necessary, defend your position. If that weren’t bad enough, Airbnb also went ahead and cancelled $15,000 of upcoming reservations with no warning. I had some of the booked guests frantically call and email me as Airbnb cancelling on them was screwing them out of their vacation as the town was sold out of hotels and other vacation rentals and their trip was just a few days away. I had to explain how I had nothing to do with this and express my apologies and told them to contact Airbnb and ask them to reinstate the booking. They said they tried and that Airbnb just gave them the run around and showed no sympathy for their situation, even though they (Airbnb) were the ones who caused it. We ended up working out something on the side otherwise their vacation including flights etc would have had to be cancelled. Airbnb did however let the current guests who were already in my units at the time of them closing my account stay but all of a sudden I could not communicate with the people occupying my property nor could they get in touch with me as my account was now closed. I complained to Airbnb saying by doing this it must be a violation of their own terms as denying communication to my guests and vice versa is not only dangerous but it is extremely poor customer service on their part. After 4 days I finally got a hold of the case manager assigned to my case and he apologized and said they screwed up and the situation was not handled correctly but they still were choosing to terminate my account anyway.