Airbnb Claim Problem with Bank Account

We have been hosts for Airbnb for two years and pride ourselves on making sure our home is in a ideal state for guests. This year on the day our first payment was due Airbnb contacted us with a claim that our bank details were incorrect. We were surprised, because nothing had changed since our last payment, but responded as requested immediately afterwards. Now it’s been three weeks and there is still no sign of the $5000 we are due. We tried to call the company, due to the fact no email address is available. We have had to phone four times now, each time waiting in a queue for over 40 minutes, all on our bill. We asked to speak to the relevant department, but was told they don’t have access by phone. Because of this, we asked to have their email address; they avoided answering this request. Basically you receive lip service but the person at the call centre has no understanding of anything. I was told I should use PayPal, however I informed customer service it would incur a cost to us. They didn’t care, just saying, “well, if you want the money.”

On my last call I was in control and explained I wanted to resolve the problem so therefore I needed to speak to someone who would be able to help and understand the process. Eventually the help centre representative informed me she would be terminating the call. I was left speechless, put out of pocket for thousands of dollars with no way of getting any assistance to resolve our situation. We literally have no other phone lines to which to turn. Other than Airbnb being a very corrupt company, I don’t believe this level of looking after your customer service provider is the norm.

Posted in Airbnb Host Stories and tagged , , , , , .


  1. We are having the same problem. I don’t know what to do anymore apart from emailing them every day.

    They changed my bank account payout method to an old closed account (no-one can tell me why) so the money bounced (apparently). I have rung numerous times and get the same response that they can’t help and it’s gone to the finance department. They won’t put me through to them and then I get the stock-standard email saying it’s being dealt with. They have hung up on me too and when I ring back they say they are having ‘phone difficulties’.

    It’s now been 3 weeks and no payment and I’m an my wits end.

  2. Sorry to hear about your problem with Airbnb customer disservice. (not a typo). Call it what it is. CUSTOMER DISSERVICE

    After reading all the horror stories about airbnb in the news and this websight .

    I don’t understand why intelligent adults would continue to do business with this company. And then whine because they got screwed like a lot of other short term renters and home owners.

    You stated during your last call you were in control. What made you think you were in control ??

    $5,000 is a lot of money, but since you’ve been renting out rooms for 2 yrs,You’ve all ready made a Significant on money. I hope your still in the black.

    Now you have a little taste of how the short term renter’s feel.
    How do you like it.??

    By continuing to do business with Airbnb your enabling them to rip off other, short term renters, and home owners.

    Boycott airbnb!

    Without rooms to rent, the homeowners, might get more respect from airbnb. Same thing goes for the short term renters. Boycott the company.

    Airbnb won’t change because there will be other people with unrealistic expectations waiting to take your place.


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