I hosted two Airbnb listings for past two years, earning Superhost status with nearly a hundred five-star reviews. If ever on the fence about a guest due to condition of my Airbnb post- checkout, I’d avoid leaving a review altogether instead of a bad one.
Not so with my last guest. I thought the guest did not match his photo, traveled alone despite claiming to travel with a spouse, staying all day long in the guest house for purposes unbeknownst to me, but definitely not a happy vacationer. Uneasy about security for the first time, I went so far as to write a negative review so other hosts might consider him depending on how their Airbnb was situated.
Airbnb actually deleted my negative review of this guest against my protests. They tried to say it was for my own good because it would delete his negative review of my Airbnb as well. I said it was fine to leave his critique as is. With so many five-star reviews, travelers could read both sides to decide. That’s how reviews are supposed to work: present balanced views. Instead, now I discover Airbnb censors negative reviews, so their whole rating system is worthless.
Airbnb has become too greedy. Disregarding safety, misleading the public via censored reviews. Consequently, I will stop working with Airbnb entirely this year, moving my listings to VRBO instead.