All my reservations were cancelled by Airbnb this morning. A guest who is a bride who booked for her groomsmen contacted me first. She was not happy or calm, but kind. My account is locked and under review, and a phone call revealed “it has already been escalated as Urgent to the Trust Team.” Does urgent mean I should expect a call or email in 24 to 48 hours?
What happened? They won’t tell me what they are investigating but before I was locked out completely here were the error messages I received: we notice you are logging in from a new device (not true, but I updated my cell carrier data settings in preparation for travel to prevent roaming charges).
They also asked me to verify my personal information; my birthdate was listed as 2007. Likely their software prevents 12-year-olds from hosting. I changed and corrected it, but am certain it was never listed that way. With Airbnb’s secret number in hand I called, but am in the urgent purgatory for 24-48 hours. I did get a case number, but that’s it.