Airbnb Calendar Glitch in Reservation Cost me $700

This happened to both my sister and myself and is not yet resolved. We live in a university town and the biggest moneymaking weekend of the year is graduation. The prices we posted on Airbnb were higher than usual, but because the site automatically reverts to your minimum price if you make any change to the reservation, like adding another night, I stand to lose $700 if the guest doesn’t agree to pay the difference. I’ve had many times where I set the price on a date on the calendar, only to find that it hasn’t “taken.” I also couldn’t respond to an interested guest once when reception was poor – I kept sending a message but the guest never got it, and that affected my responsiveness rating. I’ll be relying on other rental sites unless Airbnb gets a more responsive site. That’s a crushing loss for us, and due entirely to the automated settings they substitute without your approval or knowledge. And of course, you can’t reach them to give that feedback or get help.

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