In March 2017 I received an email from Airbnb stating that my email had been successfully changed. As I was not traveling at the time and hadn’t used Airbnb recently, I went on the app and realized that not only had someone changed my email but the picture, the name, and the phone number. He also booked a luxury condo in Montreal for 572 GBP ($750USD) the same day. I immediately canceled the booking, changed all information back to my own, and contacted the host, Sophie, as she could potentially host someone who is not me and empty the house. Sophie couldn’t seem to be bothered and her lack of interest made me think she was part of the scam. She apparently has three luxury condos in Montreal and almost too many reviews per month to be real. I’ll let you be the judge. Two months later, I am still battling with Airbnb to get refunded or investigate.