Airbnb betrayed long-term host!

I have rented 6 different bedrooms on Airbnb for over 2 years with 100+ PERFECT reviews, but after what just happened, I will probably never use airbnb again! I had a couple from europe ask to stay with me for 6 months… much longer than my normal reservation, but I decided to do it. They moved in and were very polite and happy with the place, no problem at all. Well, TWO DAYS before they were scheduled to move out, they left early without saying a word and they filed a fraudulent complaint with airbnb claiming that they found mice in the house! First of all, they never said a word to me. Second, the other guests in the house said they never saw a mouse or any sign of mice. Third, the picture of a dead mouse that the guests submitted to airbnb was actually just a picture they found online from a blog post years prior!! Worst of all, airbnb automatically sent these scammers a 50% refund on their entire 6 month stay without even talking to me! Airbnb still won’t respond to me!!!

Posted in Airbnb Host Stories and tagged , .

5 Comments

  1. I have stopped renting my house on Airbnb because more than once they refuse to pay for damages left by renters. I think their job is just to deny claims

  2. This story is VERY similar to that of Dan Weber, the creator of the site. You can read his story under more info up top. I wonder if it is the same European couple out there doing three month scams? Crazy shit.

  3. That is horrible. Airbnb needs to state in their terms that if there is a problem that the guest has to tell you and give you a chance to remedy it. I had people attempt that and now I make them agree before booking that if there is a problem and they do not tell me about it so I can fix it they cannot ask me for money or bring it up in the review forum. I also say if they tell me about it and I do nothing that is a different story. After reading all of this stuff I am afraid that even though I make the guests agree to my terms in advance and in writing that airbnb will disregard it.

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