I got a few emails written in Chinese and thought it was junk so I deleted them. On October 15th, I got an email saying it was time to check in for my reservations. Immediate red flag. I logged into my Airbnb account and sure enough I had reservations I did not make. It looked to me as though someone actually checked in on October 15th. One reservation was in progress; I clicked cancel as quickly as I could. There was still a receipt listed but under a card I did not own. In fact, there were several cards in my payment method folder that i did not recognize. This made me think whoever it was possibly opened credit cards in my name. Thankfully I have not seen anything unusual on my charges or credit score.
While I was in the process of changing my password for Airbnb and google (I signed in with my Google account) someone had made two more reservations. These were for Japan and possibly China. I was freaking out so I went ahead and took extra precautionary steps: I cancelled all my cards and had my credit card company and bank send me new ones with new numbers. I also changed my passwords to everything. When I spoke to Airbnb about this, they opened a ticket and placed my information on high priority. I called back several times and still did not speak to or get a call from anyone working on this account takeover case. The customer service line claimed they can only put in my complaint and someone from another fraud department will call me back. It has been seven days and I’m starting to believe there is no other department. I cannot just delete my Airbnb account and be done with it because I have an upcoming nine-night vacation in two weeks for which my condos are already paid through Airbnb. I think after this trip I will delete my account and forget I discovered Airbnb. I always booked my vacations through Airbnb and now I have no faith in their customer service. After I took matters into my own hands I haven’t seen any activity on my Airbnb account but I’m very cautious now.