I used Airbnb for the first time a week again and I will never use them again. The studio we rented was totally misrepresented. When we arrived at the rental, we discovered the building was a construction site. The hallways and stairwells were being decorated and the floors tiled. There was dust everywhere, building materials on the landings and stairwells, doors held open with fire extinguishers, and bags of rubbish left in the halls. There were workmen coming and going, and they were grouting the hall outside the rental while we were there.
The studio rental was also directly above a nightclub. The host gave no indication of the nightclub in the description and at no point contacted me beforehand to let me know about or apologise for the building work. In addition, the keypad system to enter the building stopped working. We were in fact locked out of the rental on our first evening. It was late and only by the sheer luck of another resident turning up with a key were we able to re-enter the building and get back to our belongings. I emailed and left a voicemail for the host the following morning about this issue and to date he has still not had the decency to contact me. Fortunately the estate agent next door that managed flats in the building was able to get us a key. However this took over an hour of our time, during which we could not leave for fear of not being able to re-enter.
As soon as I returned I logged an issue with the resolution centre. Again, the host has not had the decency to respond to me. I have now forwarded my issue to Airbnb directly, and despite a standard response saying I would be contacted within 24 hours, I have not had any communication from them. Previously I have used Booking.com and Hotels.com for both personal and work travel and I will be staying with them from now on. They are both excellent services that Airbnb could learn a lot from.