I have never completed a stay with Airbnb before and will definitely never try to use it again. However, I will certainly make sure that no one I know ever uses it. I was in the UK and planned a four-night break in NYC as a treat for my wife. I booked my flights months ago as well as an Airbnb apartment on the upper east side. I did read the host reviews and was slightly concerned as there was a complaint that the host tended to cancel at the last minute. I contacted the host, who assured me it was due to his unfamiliarity of how it worked and all was well… so I booked. I have just received a message saying my booked is cancelled and I have been refunded.
What good is that to me? Just try contacting Airbnb; there’s no email and a good wait to call the states from the UK. After looking into it, last minute cancellations seem to be common practice and Airbnb has the worst policy to prevent them: they only charge the host $100 if they cancel less than seven days before the booking. Soes the customer get the $100 for their inconvenience? No – it goes into Airbnb’s pocket. At the very least, the host should be charged a minimum of $100 for cancelling at any time and up to the total cost of the booking less than seven days and give it to the customer who has been stiffed over. I’m never using Airbnb again.