I’ve never seen a company like Airbnb. Whenever you need help, they are there not to help but piss you off and wish you to hell. I have never gotten any help either by email or by phone. The representatives are rude as if you are living in hell and you deserve their condemnation. I have never seen a company in my life to be that unhelpful. I have received this template email at least three times and no help has come so far. I don’t know what is wrong on their end: no explanations, no information, nobody to talk to and template email responses with no real communication and no intent to communicate. Their technical errors put you on the hook for the blame.
“My name is XX and I’m a Trust & Safety specialist at Airbnb. We regret to inform you that we’ll be unable to support your account moving forward, and have exercised our discretion under our Terms of Service to disable your account(s). This decision is irreversible and will affect any duplicated or future accounts. Please understand that we are not obligated to provide an explanation for the action taken against your account. Furthermore, we are not liable to you in any way with respect to disabling or canceling your account. Airbnb reserves the right to make the final determination with respect to such matters, and this decision will not be reversed. We’ll contact you if anything changes in the future, but until then, we won’t be able to assist you any further with your account issues. Please see our Help Center for further information: https://www.airbnb.com/help/article/432. Regards, XX”