My condo located in Destin, Florida sleeps six. I booked it to a seemingly sweet couple, but in reality, it turned out to be twenty spring breakers who trashed my place. My housekeeping company charged three times the departure cleaning fee and rightfully so. All of my bed and bath linens were destroyed along with many other things.
I filed my claim with Airbnb and sent my housekeepers’ images. The response I got back from Airbnb was that the guest had already paid a cleaning fee. My reply was the cleaning required to perform a necessary departure clean of one hour is far less than the real cost of four additional hours to clean up after 20 spring breakers partying like rockstars for a week. Airbnb indicated that the images didn’t look that bad.
It appears that Airbnb is now setting the cleaning rates nationwide. My housekeeper has taken great care of my unit over the years. Airbnb charges whatever they want for their services and now seems to be deciding the fees on other businesses also. If 60 images of a trashed home are not enough for Airbnb, what is?
It’s crucial for owners who become hosts to know that Airbnb is not going to cover the cost of your vacation rental getting trashed by the guest. They surely did not mention that to me when I was signing up. Now the fault and loss of cleaning up after a lousy guest are dumped on me and the local cleaners and housekeepers. Without my housekeeper, I do not have a vacation rental.
If you are a guest through Airbnb go ahead and trash that unit. The cost to clean it up is on the backs of the cleaning companies now who are being forced by Airbnb to clean it up for free. If I don’t pay my housekeeper, I will receive a lien on my property.