Our group of twelve booked a room on short notice, a weekend for $281 per night for an “entire chalet that sleeps 12“. Only after booking did the host advise us of a $50 per person per night fee and suddenly the cost was $700 per night.
I immediately emailed the host and told them that the fees were not specified on the listing and that we would need to cancel. The host was initially very responsive, typically within an hour, but after I told them my concerns they stopped responding.
I reached out to Airbnb with the issue and they stated to wait up to 24 hours to hear from the host. They then cancelled the reservation when the host didn’t respond and only refunded 25% of the cost because of their “strict cancellation policy”. I asked about their 48-hour cancellation guarantee and Airbnb stated that the host’s cancellation policies supersede their own. The hosts have refused to correspond and I’m out $2400 for nothing.