I discovered a few months ago that my credit card had been charged more that 500 CHF from Airbnb. As I didn’t make any reservation at this time (I hadn’t used Airbnb’s services for months), it occurred to me that this was an unauthorized transaction. A few days after my account had been credited, Airbnb refunded the same credit card the same amount plus 6 CHF from fees that I had to pay to my bank for a transaction in another currency. Airbnb refuses to explain what this transaction was for (as I didn’t do it) and also refuses to reimburse the fees. I suspect there has been a security breach at Airbnb they don’t want to talk about. One employee replied to me:
“Additionally, we’re unable to release any information regarding the reservation or the user accounts involved without a formal request from a government agency or law enforcement, such as a subpoena. Should a government agency or law enforcement contact us regarding this issue, Airbnb will fully cooperate with such officials.”
It is not ok that customers have to pay for Airbnb’s security issues without any explanation.