For my 40th Birthday we rented a house on Mallorca, Spain on Airbnb. The total for three nights was 1400 euros, including a 150 euro cleaning fee. I spent three nights there with family and a few friends. The stay was wonderful, but the beds were dirty and smelly. I didn’t report this fact to Airbnb, as we were overall lucky with the accommodation. Instead of giving negative feedback to the host, I just didn’t leave any feedback. After 14 days we found out the host had left following feedback for me:
“My guest, his family and friends celebrated a birthday party at the house. They were very nice and the communication was easy so we decided to offer them a late check out. Unfortunately, they didn’t invest this extra time in tidying up the house a little bit, as we found it very dirty and untidy. This is definitely not the way we consider it should be when you leave a property.”
The host offered the late check out, because this was more convenient to him. Also he had someone inspect the house at check out and the person said everything was ok. I felt very offended, giving my money to someone, and paying 150 euros for the cleaning. And he complains and expects me to have cleaned his house instead. If it was shared accommodation, things would have been different, but this was a commercial house rental. I wrote an email to Airbnb, asking them to delete my first review. They never replied, so I cancelled my account with Airbnb and I am note ever coming back.
It’s better than being charged 500 euros in the name of damage. We rented an apartment and had to leave in a hurry so couldn’t clean up completely. We also paid a cleaning fee but the host sent pictures claiming false damages asking for 500 euros! We are still having an argument but it’s simply stupid!