I have been an Airbnb host for a couple of years now and up until last month, I was reasonably satisfied.
I had a middle aged couple interested in staying in one of my units and on paper, they seemed like the perfect guests.
That is, until I saw the state of my unit after they left.
Practically everything that wasn’t attached was stolen, including linen, pillows, cutlery and crockery. I was in a bit of a state of shock when I called Airbnb but their reaction to the situation shocked me even more.
They told me that I would need to supply receipts for all the things that had been stolen. Obviously they weren’t expecting me to have them, because when I said I would fax copies through they backtracked and said that there was really nothing they could do.
I will NEVER be putting my property at risk again by hosting through Airbnb. Very bloody disappointed.