Booked a house in Fish Hoek, Cape Town from one Sonny Naidoo. In his listing he claimed the property had 2 bedrooms and a steep flight of stairs. The picture in his listing was of a flight of stairs that looked fine – however when I got to the address I found that the picture was taken in front of another property all together. The actual house had multiple flights of steep stairs to climb in order to reach it. Upon the climb I found that the house actually didn’t have a second bedroom, only a sort of pseudo loft in the kitchen accessible only by climbing a ladder. No safety gate of any sort on the platform either, making it very unsafe for children (listing claimed to be child friendly) AIRBNB support told me the following: “I’ve reviewed the video Joel and while I understand that the staircase shown was not the same as the one you actually climb to the listing but the whole point of the picture was to show the view. It was stated in the description that there was a steep climb and that you would need to be able bodied but that is why porters were supplied. At this point as the description covered the basis of the fact there was a steep climb I would be unable to process a refund for the reservation besides what I have already given.” So – it seems a host can post a picture of another property – inferring that it is the actual property, and airbnb doesn’t care. A host can claim 2 bedrooms, while not describing it accurately, and AIRBNB doesn’t care. I’ve attached a screenshot taken from the listing, showing the staircase from a different property – a clear misdirection – then the actual listing and pictures of the ACTUAL climb property taken by myself.
I just used Airbnb for the first time. When I got home my Host asked me for my security deposit which was $1000, saying I had damaged a chair. I told her that I never sat in the chair, which I had not and told her I was not willing to hand over 1000 dollars for a chair I never sat in. She turned it over to the “resolution ” center and submitted some photos of a worn out chair. The photos clearly show wear on old leather chair. Its was to me laughable and yet AIRBNB sided with the host even though I denied even sitting in the chair and gave her my deposit. I am out the $1000 with no recourse and she gets a free chair at my expense. I am now blocked, they blocked my access to the photos and hide behind their user agreement. No one will talk to me as all decisions are final. Its is ridiculous.
I will NEVER use AirBNB again. My host did not let me into the apartment for over 5 hours nor did she have any intention of letting me in despite the confirmation. She was out with her friends and could not be inconvieced to return to the apartment despite the fact I had given her my arrival information far in advance . No apology. I was stuck outside of Rome with little money, no phone, in a dark no traffic area. In the middle of the night a man let’s me into the apartment as I am starting to wander aimlessly into the night. The bathroom light did not work making it near impossible to shower. I wish I could end there however this is just the start of my bad expierences with Air B and B. The night before my host took me to the wrong apartment and I wasted the entire day packing my belongs and waiting for him to move me to the correct location. Again, no apology. The host had the audacity to blaim me because I did not correct him. Excuse me, but how am I suppose to know. This host also lied about the location of the apartment. It turned out to be a completely different part of the city. The list goes on and on. Again, I am NEVER using Air BNB again. NEVER!!!!!!!