In August, my wife and I booked a “lovely” houseboat on the Seine River in Paris. The reservation indicated that there would be an access card entry and the reviews were generally positive. When we arrived, we noticed that the entire river embankment in our part of town was being used as a camp for migrants. The owner assured us that there would be strong police presence and that the area was safe. She enlisted her neighbor to keep watch over the area while she was gone. There was no access card, however, as promised. Unfortunately, the neighbor who was supposed to be keeping watch skipped town for the weekend and we were robbed in the middle of the night while sleeping. The thieves took our wedding rings, engagement rings, laptops, jewelry, cash, cards and passports. They were actually right above the hull of the ship where we were sleeping. Thereafter, we were informed by another resident that this had become quite common; i.e., there had been a rash of break-ins in this very area. We had to sit in a police station for 3.5 hours trying to tell our story in broken French. AirBnB and the houseboat owner were extremely callous and unsympathetic. Most of our items were uninsured, so we lost a decent chunk of our property, as well as our security. They have refused to reimburse us and they do not seem to realize that they had a duty (whether moral or legal) to inform us about the recent activity in the area or to take bona fide steps to secure the property. Worse yet, our negative review of the property has been removed from the AirBnB website. The owner is Marie and here is her unsecured property: https://www.airbnb.com/rooms/527140?s=CwERv8I5
I found a nice apartment in Oman on the olx.com.om website and I contacted the owner. He replied to me and said that he is currently in London cause his contract in Oman has finished in 2011, he has the keys from flat in Muscat with him and he will fly to Muscat as soon as he finds reliable tenants. I was interested in a long term rent, the apartment was very nice and I was ready to talk with him on skype to convince him how good and neat couple me and my husband are. I got a long letter from him, his passport copy and not even a single answer to any of my questions… it was like I got the answers from a robot. Then he sent me an email saying: “I had bad experiences with prospective tenants so that it happened for me to travel to Muscat for nothing which involved a complete waste of time and efforts. Having received proofs from tenants according with them being interested in renting (passport, job contracts showing their earnings, bank statements) proved to be ineffective for my certainty. Some tenants tend to put additional conditions even if they had not been discussed previously or worse, they sometimes still try to negotiate after traveling back to London. Some of them also asked me to wait until the end of the month for them to get paid. I hope my explanation is enough for you to understand my point of view and why I chose Airbnb. My apartment is listed on airbnb.com and I have more good reviews. Let me know if you know about airbnb and I if you are ready to rent the apartment for the first month. That is my certainty guarantee and the only way I can come to Muscat.” I said I don’t mind to rent his apartment through airbnb for the first month and asked him to give me the link. He said he will send it to me shortly and I only got it the next day.
This is the address that I saw in my browser after I clicked on the link he sent me: http://airbnb-rent-booking-apartment-verified.ashanti.ro/rooms/2367933?View Which looked exactly like airbnb and had the payment system in it. Of course it was clear for me that this website is fake airbnb and someone was just trying to get a 1500$ transfer from me. So be very careful and make sure you deal with real airbnb 😉
This is my sad Airbnb story. Me and a group of friends planned a trip to Amsterdam, we found the house we wanted on the site Airbnb, the host was a registered user with good reviews from the apartment, apparently all normal. We contacted the host through the Airbnb site, who responded to our request via email were we exchanging information to confirm the reservation. Back to the site of the apartment, to proceed with the booking, and once again all normal, or the site was a perfect copy of Airbnb, or even was the original, because everything was equal, logos, fonts, layout,etc. I proceeded with the reservation and confirmed the same, then I get an email at the following address email@example.com (again equal to the sent by airbnb), to pay for the booking to a bank in the UK, Barclays Bank PLC; Payment due: 3 days IBAN: GB73BARC20077473958027; Bank address: 35 Frederick Street, Birmingham B1 3HH, United Kingdom). Unfortunately payment has been made, we received a new email confirming that he had been transferred the money, which the reservation was ready and safe, the host confirmed by email that Airbnb was informed that he had been paid the booking, saying that on the day of our arrival bound us to mark the delivery of house keys. With the approach of the trip, and no Host answers, we began to get suspicious that we were fraud victims. We contacted airbnb, who just informed us that there was no reservation for that number, and asked for payment and other documents, and it was all sent to them. More than 48 hours have passed now and no response from airbnb, which forced me to make a complaint to the facebook page of them, which by sheer miracle, made them immediately send an email, saying it had been a fraud. They apologized but said they can not do anything. It is amazing how a company with the size of airbnb does not help victim users of these crimes and take their responsibility for a scam that happened on their website! with a registered user, using their platform to catch the victims. The first contact of fraud is done on the Airbnb website, they have responsibility for it, I did not ask airbnb to give me back the money I lost, but at least to help me better and provide host information and method that was used in fraud . I believe it is an inside job of someone who works in airbnb along with another person outside the company, because all the initial contact, is always done in the airbnb site, where they “fish” their victims.
Airbnb, never more!
HOSTS BEWARE! AIRBNB’S DIRTY LITTLE SECRETS! LEGAL PROBLEMS: Airbnb has been banned in many cities. Hosts have been sued by the city, and fined thousands of dollars for hosting Airbnb guests. Neighbors and communities are protesting Airbnb hosting.
GUEST PROBLEMS: Airbnb hosts have had their homes totally trashed by guests, property damaged, stolen, requiring police intervention and legal action.
INSURANCE PROBLEMS: Airbnb’s “$1,000,000 host guarantee is a scam!” Airbnb runs hosts through hurdles, only to deny, greatly reduce, or ignore the claims in the end.
HOSTS USED, ABUSED & KICKED TO THE CURB: If a host exercises their right & files claims against guests security deposits due to damage, theft or violations of rules, they are kicked to the curb with no warning. Their listing(s) are deactivated and all bookings cancelled.
COLLATERAL DAMAGE TO GUESTS: When a host is kicked to the curb, so are their guests. Airbnb lies to the guests, telling them it was the host who cancelled their bookings, when in fact, both host and guests are victimized by Airbnb.
AIRBNB’S GREED: Airbnb collects a fee from both ends, the host and the guest. If a booking is cancelled, the only one guaranteed 100% payment is Airbnb.
SELLING YOUR SOUL TO THE DEVIL: For a little bit of money, hosts sacrifice their home, their privacy, their time, their freedom, their lives, and their pocketbook, only to be kicked to the curb by Airbnb after they have used and abused you, and replace you with new unsuspecting hosts that Airbnb pulls into their web of deceit.
Hi, I’m currently working on a new TV series for Ch5 which is aimed at raising awareness about the various scams out there. We are looking for case studies, people who are willing to tell us their story and help stop others falling victim to these fraudsters. If you have been a victim of a scammer through Airbnb or a similar website, please drop me an email on firstname.lastname@example.org. The aims to raise awareness of how to protect your self through a mix of case studies and expert advise.
We have just found out our payments have been paid to a fraudulently set up bank account in Spain.
We are based in UK and have 13 apts listed with them but without warning they started paying an IBAN account in Spain IN Euros. So far we have calculated more than £50,000 has gone to this UNKNOWN account. No response from Airbnb fir 3 days Uk fraud police are investigating. All multi property hosts please check who’s account your money is going into.